SigmaCare by MatrixCare: EHR Capabilities and Insights

SigmaCare is a specialized Electronic Health Record (EHR) platform built for Long-Term and Post-Acute Care (LTPAC) providers, including skilled nursing facilities, senior living communities, and long-term care operators. Today, SigmaCare operates as part of the MatrixCare ecosystem, following its acquisition in 2017, a move that significantly shaped its market position, feature roadmap, and regional dominance.

Before diving deeper, it’s important to clarify a common source of confusion. The website sigmacares.in, which appears in many Google searches, belongs to a consumer car and home care brand selling products like polish sponges. That brand is not related to SigmaCare EHR. The healthcare software discussed in this article is the SigmaCare platform now maintained under MatrixCare’s SigmaCare offering.

Where SigmaCare Fits in the Healthcare Software Landscape

SigmaCare is not designed to compete with hospital-focused EHRs like Epic or Cerner. Instead, it targets the operational realities of long-term and post-acute care, where staff turnover is high, workflows are repetitive, and speed at the point of care matters more than narrative-heavy documentation.

According to listings on healthcare software directories such as FindEMR and Software Advice, SigmaCare is primarily deployed in:

• Skilled Nursing Facilities (SNFs)
• Senior Living & Assisted Living Centers
• Continuing Care Retirement Communities (CCRCs)
• Adult Day Care facilities
• Home health and hospice operations (in select configurations)

Its strongest adoption has historically been in the Greater New York region, where SigmaCare established itself as a dominant LTPAC EHR prior to its acquisition.

Product Evolution and Company History

SigmaCare was founded as an independent EHR vendor focused exclusively on long-term care workflows. That specialization made it attractive to MatrixCare, which officially acquired SigmaCare on June 20, 2017, as confirmed by MatrixCare’s announcement and industry coverage aggregated on platforms like DiscoverCloud.

Post-acquisition, SigmaCare became part of MatrixCare’s broader clinical and financial software portfolio, which is itself operated under the MDI Achieve umbrella. This acquisition allowed MatrixCare to expand its footprint in New York and integrate SigmaCare’s point-of-care strengths with MatrixCare’s analytics, billing, and interoperability layers.

Core Functional Areas That Define SigmaCare

SigmaCare is generally described as operating across three interconnected pillars: Clinical, Financial, and Referral/Operational Management.

Clinical Documentation and Point-of-Care Charting

SigmaCare emphasizes visual, icon-driven charting, which reduces the cognitive load on frontline staff. Reviews on Capterra frequently mention that CNAs and nursing staff can complete documentation faster using picture-based inputs rather than text-heavy forms.

Medication and Treatment Management

• Medication workflows are one of SigmaCare’s strongest areas. The system includes:
• eMAR (Electronic Medication Administration Record)
• eTAR (Electronic Treatment Administration Record)
• Automated Drug Utilization Review (DUR) alerts
• Formulary validation and order checks

These features are highlighted directly in MatrixCare’s SigmaCare product documentation and are designed to reduce medication errors and variability in care delivery.

Decision Support and Risk Reduction

SigmaCare includes embedded Clinical Decision Support (CDS) that surfaces alerts during documentation and order entry. This is particularly relevant in long-term care environments where small documentation lapses can have outsized compliance or safety implications.

Analytics and Performance Visibility

Through MatrixCare’s analytics stack, often referred to as MyAnalytics, SigmaCare users can track quality indicators, census trends, five-star rating metrics, and reimbursement performance. This capability is positioned as a management-level layer rather than a frontline clinical tool.

Interoperability and Ecosystem Connectivity

SigmaCare supports integration with external systems such as:

• Pharmacies
• Diagnostic laboratories
• Radiology providers
• Billing and reimbursement tools

Listings on SourceForge and FindEMR emphasize that SigmaCare’s interoperability is a key reason it is chosen by facilities that rely on multiple third-party vendors rather than a single closed ecosystem.

Data Protection, Compliance, and Trust Signals

Healthcare buyers often ask: How does SigmaCare protect sensitive resident data?

Publicly available reviews and vendor descriptions, including those summarized on DiscoverCloud, state that SigmaCare operates within HIPAA-compliant hosting environments, which is a baseline requirement for EHRs handling Protected Health Information (PHI).

SigmaCare also supports compliance requirements specific to certain regions, such as New York’s I-STOP and ePrescribing mandates, making it particularly relevant for facilities operating under strict state regulations.

For organizations with advanced security requirements, deeper controls such as role-based access, audit trails, and vendor security documentation are typically reviewed during procurement rather than advertised publicly.

Pricing Model and Cost Considerations

SigmaCare does not publish fixed pricing on its website or public listings. According to software marketplaces like Software Advice and SoftwareSuggest, pricing is usually provided via custom quotes based on:

• Number of beds or residents
• Selected modules (clinical only vs. clinical + financial)
• Implementation scope and integrations

While some user reviews describe SigmaCare as “affordable for its class,” it is generally positioned as an enterprise-grade LTPAC solution, which may be a significant investment for smaller facilities.

Real-World Reviews: Users vs Employees

User-Side Reviews

Across platforms like G2, Capterra, and SoftwareSuggest, SigmaCare receives generally positive feedback for:

• Intuitive navigation
• Fast point-of-care documentation
• Useful real-time alerts

Common criticisms include occasional support delays and a perception that the software is less widely known than competitors like PointClickCare.

Employee-Side Reputation

On Glassdoor, employee reviews paint a more mixed picture, with ratings around the mid-2s out of 5. Feedback often references leadership challenges and organizational changes following the MatrixCare acquisition, while peer relationships and team collaboration are rated more positively.

It’s important not to conflate product quality with employer satisfaction, as they measure different aspects of the company.

Frequently Asked Questions (FAQ)

What is SigmaCare used for?
SigmaCare is used for clinical documentation, medication and treatment administration (eMAR/eTAR), decision support, and operational management in long-term and post-acute care facilities.

Is SigmaCare the same as Sigma Cares (car care products)?
No. SigmaCare EHR is healthcare software owned by MatrixCare. Sigma Cares at sigmacares.in is a consumer brand selling car and home care products.

When was SigmaCare acquired by MatrixCare?
SigmaCare was acquired by MatrixCare on June 20, 2017, to expand MatrixCare’s LTPAC footprint, especially in the New York region.

Is SigmaCare easy to use?
Ease of use depends on role. Frontline staff often praise its picture-based charting, while administrative users may require training to fully leverage analytics and reporting tools.

How does SigmaCare protect patient data?
SigmaCare operates in HIPAA-compliant environments and supports regulatory requirements such as ePrescribing and state-specific mandates. Detailed security documentation is typically reviewed during vendor evaluation.

Does SigmaCare have a good reputation?
Among software users, SigmaCare is generally well-regarded for usability and medication workflows. Employee reviews are more mixed, particularly after the 2017 acquisition.

Final Perspective

SigmaCare is best understood as a purpose-built EHR for long-term care, not a general hospital system and not a consumer product brand. Its strengths lie in point-of-care efficiency, medication safety, and regional regulatory alignment. For facilities operating in LTPAC environments, especially those prioritizing speed and consistency over narrative-heavy charting, SigmaCare remains a relevant and competitive option within the MatrixCare ecosystem.