Customer Alliance helps to centralize guest feedback from email, SMS, QR codes, and web surveys into one dashboard where I can monitor CSAT, NPS, and CES across the entire customer journey. I capture reviews from Google, TripAdvisor, HolidayCheck, and other platforms, then publish verified feedback to my website using embeddable widgets that support stronger SEO and higher click-through rates.
Core Capabilities
Simple email alerts; reply to new guest reviews quickly.
Channels hub pulls in Google, TripAdvisor, and OTA reviews together.
Widget shows live guest scores directly on the hotel website.
Helps uncover concrete service issues from post-stay surveys.
Multi-property managers track each hotel’s reputation in one login.
Some hoteliers describe support as hard to reach or slow.
Interface feels cluttered; key actions take too many clicks.
No built-in AI auto-replies; staff answer every review manually.
Occasional glitches or bugs appear after product updates.
*Price last updated on Dec 22, 2025. Visit customer-alliance.com's pricing page for the latest pricing.
