Freshchat AI is an AI-enhanced messaging and customer engagement tool built into the Freshchat platform. It uses artificial intelligence to automate responses, assist support agents, and deliver conversational experiences across websites, apps, and messaging channels. Designed for customer support teams, sales reps, and operations teams, Freshchat AI helps reduce response times, scale live chat workflows, and improve customer satisfaction by handling common queries and routing users to the right resources.
Core Capabilities That Matter
Plans and Access Options
Freshchat AI is part of the Freshchat customer engagement platform. Subscription tiers vary based on features, usage, and scale:
Reduces repetitive support workload with automated responses
Helps live agents reply faster with AI-suggested replies
Works across multiple channels (web, mobile, social)
Easy to set up basic bots without coding
AI responses may need adjustment for more complex or nuanced support
Some advanced automation features require higher-tier plans
Users report learning curve for optimizing bot flows
Pricing can be high for smaller teams when scaling automation
*Price last updated on Jan 9, 2026. Visit freshworks.com's pricing page for the latest pricing.
