Freshworks is a cloud-based software company that builds customer engagement and business operations tools designed to be easy to deploy, use, and scale. Its platform brings together solutions for customer support, IT service management, sales, and marketing under a unified ecosystem. Businesses can manage customer conversations, support tickets, internal IT requests, sales pipelines, and marketing journeys without relying on complex or heavily customized systems.
Pricing highlights short
Freddy AI suggests ticket replies and next actions
Unified inbox centralizes chats, email, social tickets
Freshsales includes built‑in dialer and call logging
Marketplace offers 300+ apps for niche workflows
Complaints about aggressive, relentless sales calling
Support slow resolving billing and licensing issues
Advanced analytics and AI locked behind higher tiers
*Price last updated on Dec 27, 2025. Visit freshworks.com's pricing page for the latest pricing.
