Gorgias is a customer support and helpdesk platform designed specifically for eCommerce businesses. It centralizes customer conversations from email, live chat, social media, SMS, and messaging apps into one shared inbox. What sets Gorgias apart is its deep integration with eCommerce platforms like Shopify, allowing support agents to view order details, customer history, and actions directly inside support tickets. The platform focuses on speed, automation, and revenue-driven support by enabling teams to resolve issues faster while turning conversations into sales opportunities. Gorgias is widely used by growing and established online stores that handle high volumes of customer inquiries.
Primary Capabilities
How It Helps Support Teams
Gorgias reduces response times by automating repetitive questions such as order status, refunds, and shipping updates. Agents can resolve tickets without switching tools because customer and order data are embedded directly into conversations. Automation rules handle common workflows, allowing support teams to focus on complex issues. This approach improves efficiency while maintaining personalized customer interactions.
Where Gorgias Is Commonly Used
Gorgias is primarily used by eCommerce brands, direct-to-consumer companies, and online retailers operating on platforms like Shopify. It is popular among fast-growing stores, subscription businesses, and brands with high customer support volume across multiple channels.
Pricing Structure
Gorgias pricing is based on the number of support tickets handled per month.
Strong Shopify and eCommerce integrations
Automation significantly reduces workload
Clean interface with fast agent workflows
Pricing increases quickly as ticket volume grows
Limited value for non-eCommerce businesses
Advanced automation requires setup time
*Price last updated on Dec 27, 2025. Visit gorgias.com's pricing page for the latest pricing.
