Gridspace provides virtual agents and voice observability software for contact centers. It enables handling of voice calls, chats, and customer interactions at scale, supporting over 100k simultaneous phone calls and chats. The platform focuses on production-ready AI-driven voice workflows, digitizing agent interactions for evaluation through persona-based AI and enterprise-grade APIs. Grace delivers controllable, natural-sounding voice agents with zero-hop voice LLM networking to reduce latency. Specialized speech ML models improve accuracy. The system integrates with existing voice technologies, offers elastic scaling, and provides admin consoles for management. Security features include granular permissions and certifications like PCI Level 1, SOC 2 Type 2, GDPR, HITRUST, and HIPAA.
Handles millions of calls weekly for large-scale contact centers like USAA
Supports >100k concurrent calls and chats with ultra-fast AI search
Reduces latency through zero-hop voice LLM networking and specialized models
Provides compliance certifications including PCI Level 1 and HIPAA
Enterprise features may need premium support for bespoke integrations
Dependent on contact center-specific speech models for optimal performance
Involves managing granular permissions across organizations
*Price last updated on Mar 16, 2026. Visit gridspace.com's pricing page for the latest pricing.
