Helpshift is an advanced AI-first customer service solution that unites intelligent automation with live agent workflows for transformational support. Purpose-built for mobile-first customer engagement, it enables rapid, contextual resolutions using chatbots, self-service portals, and real-time analytics
Core Attributes
In-app chat and FAQ helps mobile customers immediately.
Clear ticket dashboard keeps agents organized, boosts speed.
AI suggestions and automation cut down manual work.
Multilingual support functions well for global apps.
Easy integration into most mobile platforms.
Smooth omnichannel engagement: chat, email, social, app.
Case closure for large ticket volumes takes too long.
Complex setup, especially for advanced mobile workflows.
Customization for branding/features feels limited.
Users describe toxic company culture and vendor self-interest.
*Price last updated on Nov 25, 2025. Visit helpshift.com's pricing page for the latest pricing.
