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InterDialog UCCS

InterDialog UCCS

Contact Center Solutions

InterDialog UCCS Overview

Teckinfo specializes in empowering businesses with scalable, secure, cloud-based call center software and contact center platforms. Leveraging conversational AI, multi-channel management, and mobile-centric technology, Teckinfo ensures efficient, personalized customer interactions and long-term operational success.

More About InterDialog UCCS

Suited For

  • Enterprises needing scalable, AI-enabled contact center software
  • Businesses with hybrid or remote customer service teams
  • Organizations looking to unify voice, chat, email, and social networks
  • Companies seeking tailored integration for diverse industries or functions
  • Customer support departments prioritizing both agility and reliability

Key Strengths

  • Full omnichannel support outpaces traditional call center tech
  • Conversational AI and automated workflow reduce manual interventions
  • Cloud, hybrid, and tailored deployment options enhance flexibility
  • High-security architecture secures sensitive data even across mobile devices
  • Continuous availability ensures critical business uptime
  • Deep customization based on industry and business type
  • Dedicated innovation—products continually updated for CX advancements

Pros & Cons

Pros:

Features like ACD, predictive dialer, and CTI can help agents handle more interactions and reduce downtime.

Increased efficiency can lead to reduced operational costs.

Provides greater control over your data since everything runs on site at your location.

Affordable pricing options, especially for SMBs​

Cons:

Currently only runs on Windows desktops, potentially excluding Mac and mobile users.

Initial configuration may be challenging for some users​

Company

InterDialog UCCS

Contact

+91 11–49605506

Headquarter

1/1 BA, 3rd Floor, Mohammadpur, Bhikaji Cama Place, New Delhi – 110 066, INDIA.

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InterDialog UCCS Features

Automatic Outbound Dialer Email Management Social Media Integration Voice Recording Screen Recording Dynamic CLI Options

InterDialog UCCS Demo & Screenshots

Unified Contact Center Software

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