Khoros blends AI with community engagement tools to help brands deliver exceptional customer experiences. It supports social media publishing, community management, customer support automation, and analytics, enabling businesses to connect with their audience, foster loyalty, and make informed decisions based on engagement insights.
Khoros is an AI-powered engagement platform designed for brands to manage social media, online communities, and customer interactions seamlessly. It enables businesses to respond faster, gather actionable insights, foster loyalty, and create a connected and engaging online experience.
Key Features:
Enhance Customer Connections:
Khoros enables brands to engage customers meaningfully, respond promptly, and gather actionable feedback to strengthen relationships.
Actionable Insights for Growth:
Analyzing conversations and trends allows businesses to refine strategies, grow online presence, and improve overall engagement.
Strong community management and engagement tools
Good AI‑assisted analytics and insights
Supports customer care and social workflows
Scales well for large teams and brands
Custom reporting options
Integrates well with CRM and helpdesk systems
Complex interface for new users
Higher cost for full feature access
Setup and onboarding can be lengthy
Some users find reporting confusing at first
Limited flexibility for small team use cases
Some advanced features require paid add‑ons
*Price last updated on Jan 9, 2026. Visit khoros.com's pricing page for the latest pricing.
