LivePerson is a conversational AI and customer engagement platform that enables businesses to automate and unify customer interactions across messaging, web chat, SMS, social apps, and voice channels. It helps brands deploy AI chatbots and human agent workflows together to answer questions, drive sales, resolve support issues, and monitor performance in real time. The platform is designed for enterprises that need scalable, secure messaging experiences backed by analytics and integrations with CRM and business systems. LivePerson emphasizes conversational automation, orchestration, and data insights to improve service efficiency and customer outcomes.
Core Capabilities That Matter
Plans and Access Options
LivePerson uses custom, quote-based pricing rather than fixed public plans. Pricing typically depends on messaging volume, number of channels, AI capabilities, and support requirements. Enterprise contracts are tailored to each organization’s scale and use case.
Reduces repetitive support work through AI automation
Centralizes conversations across multiple channels
Provides actionable analytics for improving engagement
Scales well for high-volume enterprise environments
Initial setup and configuration can be complex
Interface may feel overwhelming for new users
Pricing can be high compared to simpler tools
Support experience may vary depending on plan
*Price last updated on Jan 9, 2026. Visit liveperson.com's pricing page for the latest pricing.
