Olark is a live chat and AI chatbot platform that lets businesses talk to website visitors in real time, capture leads and resolve support questions faster. It combines customizable chat widgets, automation rules, and in-depth reporting so teams can understand visitor behavior and guide them smoothly from browsing to purchase or resolution. Its focus on accessibility and simple pricing makes it especially attractive for small and midsize teams that want powerful chat without complex setup.
Main Capabilities
Setup praised as “plug‑and‑play” even for non‑tech teams
Conversation transcripts and logs great for QA and training
Simple visitor insights expose unanswered chats and bottlenecks
Reporting, analytics viewed as basic versus modern suites
Harder to scale for complex workflows, automation‑heavy teams
Interface feels dated; several users request visual refresh
*Price last updated on Dec 27, 2025. Visit olark.com's pricing page for the latest pricing.
