PolyAI

More About PolyAI

Key Features

• Voice-first conversational AI agents across voice, chat, SMS, and more
• Omnichannel deployment with seamless CRM and call-center integrations
• Multilingual support (over 12, up to 45+ languages)
• Real-time dashboards and rich analytics
• Enterprise-grade security and compliance (SOC 2, HIPAA, GDPR)
• Usage-based per-minute pricing, including proactive performance improvements, maintenance, and 24/7 support
• Rapid deployment: branded voice agents live within six weeks or less
• Built by Cambridge-trained founders, leveraging in-house speech & LLM models (ConveRT, ConVEx) 

How PolyAI Works

I create custom voice agents via PolyAI’s Agent Studio, defining tone, persona, and dialogue flows aligned with brand identity. These agents handle interruptions, topic shifts, and regional speech in real time—fully integrated with existing CRM and call center systems. Ongoing operation includes dashboards for monitoring, automatic performance improvements, and end-to-end support. 

Key Use Cases & Applications

• Automating high-volume customer service: bill payments, order tracking, bookings, etc.
• Multilingual assistance for global enterprises
• Compliance-sensitive domains like healthcare, finance, and insurance

Competitive Advantages & Unique Features

• Voice-first optimization, not an afterthought like chat-first competitors
• Advanced speech and language models with real-time correction of misrecognitions
• High reliability and scalability, with enterprise uptime SLA and global deployments
• Solid compliance and security model meeting regulations like HIPAA, GDPR, SOC 2 

Pricing

• Model: Custom per-minute pricing that includes support, maintenance, performance upgrades, and availability SLA
• Estimated Starting Cost: ~$150,000 per year for full-scale deployments