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talkative

talkative

The Best Way to Engage with your Customers

talkative Overview

Talkative is a conversational engagement platform that unifies live chat, AI-powered chatbots, voice, video, WhatsApp, SMS, and co-browsing in a single agent console. It enhances agent productivity, shortens wait times, and delivers rich customer experiences with AI assistants and real-time analytics.

More About talkative

Features : 

  • Omnichannel Chat & Messaging
    Offers live chat, SMS, WhatsApp, Facebook Messenger, and more—all in one unified inbox 
  • Voice, Video & Co‑Browsing Built-In
    Enables live voice calls, web-based video chats, screen sharing, and co‑browsing to provide high-touch, personal support 
  • AI & Agent Copilot
    Uses AI chatbots for first-touch support and real-time AI suggestions to assist agents, reducing manual workload and speeding resolution 
  • Pre-Chat Forms & Smart Routing
    Collect customer info upfront (name, email, custom fields) and route chats based on agent availability, skill, or priority 
  • Real-Time Translation
    Automatically translates conversations in 140+ languages, enabling global support without extra tools 
  • Multimedia Messaging
    Send/receive files, screenshots, and voice notes to enhance troubleshooting and engagement 
  • Agent Workflow & Supervisor Tools
    Includes typing previews, message queues, internal agent messaging, chat monitoring,  supervisor barge-in, and analytics dashboards 

Pros & Cons

Pros:

Migration from old system completed quickly with no downtime.​

Strong onboarding resources make call-center setup smoother.​

Support team described as “second to none” by users.​

Rich feature set makes daily contact-center work easier.​

Cons:

Best value seen mainly in modern, chat-heavy businesses.​

Limited public negative feedback; harder to gauge downsides.​

No clear Trustpilot presence, fewer third‑party reviews.​

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talkative Features

Omnichannel Chat & Messaging Voice Video & Co‑Browsing Built-In AI & Agent Copilot Pre-Chat Forms & Smart Routing Agent Workflow & Supervisor Tools

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*Price last updated on Nov 25, 2025. Visit gettalkative.com's pricing page for the latest pricing.

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