Talkative is an AI driven customer engagement and contact centre platform that lets brands embed live chat video chat cobrowsing and messaging directly into their digital channels. It adds a secure AI layer on top of existing telephony and CRM systems so virtual agents can resolve routine questions while human agents handle complex conversations in the same browser console. Designed for B2C organisations that value high touch service Talkative focuses on visual assistance omnichannel journeys and closed loop AI that only uses your own knowledge base content.
Talkative is a customer service platform that brings AI live chat video calls and messaging into one console so contact centres can handle more queries without losing the human touch. Its secure knowledge base driven AI and strong integrations make it a good fit for brands that want to modernise digital support while keeping existing telephony and CRM systems in place.
Strong sides
Omnichannel inbox unifies chat, voice, WhatsApp
Co‑browsing plus video ideal for high‑touch support
AI copilot suggests replies inside live conversations
Real‑time translation covers 140+ languages globally
eature‑rich dashboard feels overwhelming initially
Initial configuration described as daunting for newcomers
Pricing higher than simple single‑channel chat tools
*Price last updated on Dec 27, 2025. Visit gettalkative.com's pricing page for the latest pricing.
