Tidio is an all-in-one AI chatbot and customer support platform that helps businesses automate communication, engage visitors, and streamline support workflows. It combines a live chat widget, AI-driven chatbot (Lyro AI), help desk tools, and automation flows into a single dashboard that works across websites, social media channels, and email. Tidio is designed for small to medium businesses that want to provide faster, smarter customer service while reducing manual workload. Its AI responds to common questions, escalates complex queries to agents, and integrates with tools like Shopify and WordPress.
Key Features
Pricing Overview
Setup usually under 30 minutes for teams
Widget branding and multilingual chat customization
Lyro bot hands tricky chats to humans gracefully
Handles common FAQs without looping conversations
Wide automation flows without coding knowledge
Combines live chat, email, social inbox in one place
AI add‑ons described as overcharged, “misleading”
Analytics and reporting considered shallow by teams
Chatbot struggles with deeper, complex questions
*Price last updated on Feb 4, 2026. Visit tidio.com's pricing page for the latest pricing.
