Tidio is an all-in-one AI chatbot and customer support platform that helps businesses automate communication, engage visitors, and streamline support workflows. It combines a live chat widget, AI-driven chatbot (Lyro AI), help desk tools, and automation flows into a single dashboard that works across websites, social media channels, and email. Tidio is designed for small to medium businesses that want to provide faster, smarter customer service while reducing manual workload. Its AI responds to common questions, escalates complex queries to agents, and integrates with tools like Shopify and WordPress.
Key Features
Pricing Overview
1. AI‑Driven Automation
Tidio’s AI handles many customer inquiries automatically, reducing support workload and speeding up responses.
2. Easy Setup & User-Friendly
The platform is intuitive, making it simple to set up without technical skills.
3. Unified Multi‑Channel Support
Chats from your website, email, Messenger, WhatsApp, Instagram, and more can all be managed in one inbox.
4. Customizable Chatbots & Templates
Drag-and-drop tools let you create chatbot flows and templates without coding.
1. Limited Features on Free/Lower Plans
Advanced AI features are only on premium plans, and the free plan has limited conversations.
2. Pricing Can Become Expensive
Costs increase with higher chat volumes or advanced features, which can make budgeting tricky.
3. Customization Limits
Chatbot personality, behavior tuning, and widget design options are somewhat limited, especially on lower-tier plans.
4. Basic Analytics Compared to Enterprise Tools
Reporting is fine for small teams but lacks depth for larger businesses.
*Price last updated on Jan 9, 2026. Visit tidio.com's pricing page for the latest pricing.
