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TOTANGO

TOTANGO

Run any customer journey, easily and at scale.

TOTANGO Overview

Totango is one of the leading Customer Success and Revenue Optimization platforms built for enterprises aiming to scale through a customer-led growth model. It unifies all customer data, insights, and workflows into a single AI-enhanced environment for maximizing retention and expansion.

More About TOTANGO

Key Capabilities That Drive Results

  • Real-time churn prediction and prevention​
  • AI-driven customer health and success insights​
  • Fully customizable success workflows and frameworks​
  • Cross-functional collaboration tools for visibility and reporting​
  • Agile frameworks for scalable customer management​
  • Data-driven decision-making through integrated reporting and analytics​
  • Automation for renewals, upsells, and customer engagement​
  • Scalable architecture designed for enterprise teams

Pros & Cons

Pros:

Adapts to businesses of all sizes and can grow with your needs.

Many customer success platforms include communication tools that facilitate regular interaction between businesses and customers, fostering stronger relationships and improving customer experience.

These tools often offer scalability, allowing businesses to manage customer relationships efficiently as they grow.

Cons:

Limited built in customer support features compared to dedicated helpdesk software.

Less emphasis on sales pipeline management compared to CRM software.

Users have reported issues with glitches and a user interface that may use some improvement.

Company

TOTANGO

Contact

(800) 634-1990

Headquarter

1 Twin Dolphin Dr, Redwood City, CA 94065, United States

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TOTANGO Features

Customer Health Business Growth Customizable Approach Efficiency Boost Productivity Improvement Security Standards Google Cloud Integration

TOTANGO Demo & Screenshots

TOTANGO Introduction

TOTANGO Home Page

TOTANGO Home Page

TOTANGO Current Onboarding Accounts

TOTANGO Current Onboarding Accounts

TOTANGO Pricing

Starter Package

$2988/Anually

Features

  • Includes 2 practitioner seats
  • Allows for 500 customer accounts
  • Provides access to 1 team
  • Allows for 2,000 emails per month
  • Features a single account hierarchy

Enterprise Package

$18000/Anually

Features

  • Includes 10 practitioner seats
  • Allows for 2,000 customer accounts
  • Provides access to 5 teams
  • Offers multi-dimensional health tracking
  • Features a hierarchical account structure
  • Allows for 10,000 emails per month
  • Includes accelerator and custom onboarding options

Premier Package

$0/Anually

Features

Pricing: Custom (Talk to Sales)

  • Includes 20 practitioner seats and 3 viewer seats
  • Offers unlimited teams
  • Allows for 10,000 customer accounts
  • Provides 1 development instance
  • Includes a designated enterprise Customer Success Manager (CSM)
  • Allows for 10,000 opportunity records
  • Customizable with add-ons
TOTANGO Pricing Screenshot

*Price last updated on Oct 16, 2025. Visit totango.com's pricing page for the latest pricing.

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